In Greyhound Lines, Inc. v. Department of the California Highway Patrol, published February 14, 2013, the Fifth District Court of Appeal affirmed the CHP's demurrer to a bus company's cross-complaint arising out of a collision between a bus and an overturned SUV. On a dark highway, the SUV was involved in a single-vehicle accident and came to rest on its side blocking at least one lane. Passing motorists called 911 and reported the accident and lane blockage. The CHP 911 operator summoned a CHP unit to investigate, but did not enter the code for lane blockage, a high priority. As a result, a unit close to the accident was not summoned. Approximately three minutes after the SUV's accident, a bus collided with the SUV, causing the deaths of bus passengers and the SUV's occupants. Sued for negligence, the bus company cross-complained against the CHP. The trial court ruled that the CHP owed no duty to the injured persons.
The appellate court agreed. Law enforcement personnel owe a duty to citizens only if they enter into a special relationship with them. They do so only if they make misrepresentations that induce a citizen's detrimental reliance, place a citizen in harm's way, or lull a citizen into a false sense of security and then withdraw essential safety precautions. The CHP 911 operator did not do any of those things. The bus company argued that the operator induced a false sense of reliance in the motorists who called 911; and that the motorists would otherwise have gotten out and helped the SUV's occupants. The appellate court rejected that argument as rife with speculation and conjecture.